DELIVERY & CHARGES
Applies to all purchases made on onlineshoenow.com – effective 5 May 2025
1. You Get 14 Days to Change Your Mind
The countdown starts the day your parcel is shown as delivered.
Return Postage Is Borne By The Buyer.
Send the item back unused, unwashed, undamaged, and with the original tags and packaging.
2. You Cover Return Postage
Choose a tracked courier so you can see where the parcel is; the goods are your responsibility until we sign for them.
3. When Will the Money Be Back?
After we receive and check the parcel, we press the “refund” button within 2 business days. Your payment provider then needs extra time:
| How You Paid | When Your Provider Usually Shows the Money* |
|---|---|
| Credit / Debit Card | 3–7 business days (up to 15 for some banks) |
| PayPal | Within 14 days — PayPal may use up to 30 days where local rules allow |
| Bank Transfer | 5–10 business days |
*The figures above are set by your bank or PayPal, not by us.
4. Starting a Return in 3 Quick Moves
Email [email protected] within 14 days and quote your order number.
We reply within 1 business day with the warehouse address and packing tips.
Ship the parcel, then email us the tracking link so we can watch for its arrival.
5. Sorry—We Can’t Take It Back If…
You email us after the 14‑day window.
The item shows signs of wear, washing, stains, damage, or missing parts.
It’s a custom order or clearly marked Final Sale / Non‑Returnable when you bought it.
6. Need a Hand?
Drop us a message at [email protected] — our support team usually replies within one business day.